How To Connect Plantronics Headset To Cisco Ip Phone 7960

Install the headset remote base unit into the headset port on the cisco phone.

How to connect plantronics headset to cisco ip phone 7960. Headset not working with ip phone hi everyone. I have a cisco ip phone 7942 and plantronics c054a with a plantronics handset lifter. All headset settings are factory default. The client states that he can hear dial tone but the microphone is not working on either unit phone.

Plantronics has a wide variety of products made exclusively for cisco ip phones. Install the headset remote base unit into the handset port of the cisco phone. Install the cisco handset into the plantronics remote unit. Leave the headset port empty.

Since they have a microphone and sound jack i have an rj9 adapter that goes between the headphones microphone and the phone. Answer end calls by pressing the call control button on the headset. This is the plantronics u10 cisco cable that connect any plantronics h series headset with most cisco 6900 7800 7900 8900 9900 series ip phone as long as it has a rj 9 headset jack. The only setting to look out for is that the headset jack can be disabled on the ccm phone config page.

Almost all headsets that i have tried with cisco phones and others require a specific cord depending on the way the headset jack is wired out. The one part you will need which is required for all corded plantronics headsets to go from headset jack on 7962 to quick disconnect on headset is a special cord shown below. 7960g and plantronics cs50 hl10 headset not working i have a client with 2 new 7960g phones and new cs50 headsets with the lifters. It s also used as a replacement cord that connects plantronics call center headsets to the plantronics m12 m22 mx10 m10 amplifier the black coiled cord has a quickdisconnect qd plug on one end and a male.

Cisco certified plantronics hw251 supraplus voice tube direct connect headset 64336 31 cis for cisco voip phones. If not using the hl10 handset lifter 1. I am trying to connect it to sennheiser pc 31 11 head phone and microphone. The issue i am having is when i answer a call with my plantronics headset the button on the phone that is currently lit green button is called headset it deactivates and in doing so the caller cannot hear me or that i have answered their call.

What model of plantronics headset are you using. With the hhc enabled funtion on the phone config in cucm. We have used many corded models like the h 91 h 101 h 171 s. Please see our direct connect cisco headset page for the latest headsets recommended for your cisco phone.

7940 7941g 7942g 7945g 7960 7961 7961g 7962g 7965g and others with rj 9 headset port. I have a cisco ip phone 7945. Headsets are always tricky but there is no configuration required on the ip phone 7960. Minimum cucm 4 1 3 sr7.